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© 2019 by Sanctuary Project, LLC

SHIPPING & RETURNS

SHIPPING

Shipping rates are calculated at checkout. We are currently offering FREE SHIPPING on all orders. (Subject to change). Sanctuary Project does not ship internationally. 

Due to the handmade nature of our products, orders typically ship 3-5 business days from purchase. Orders are processed and shipped Monday-Friday. A shipping confirmation email will be sent to you once your order has shipped.

RETURNS + EXCHANGES

Sanctuary Project wants you to love your product as much as we loved creating it. If you are not satisfied and need to return your purchase, please contact us for our return form,  fill it out, and include it in your package addressed to:

 

Sanctuary Project 
c/o Returns 
2301 East Cesar Chavez Street
Austin, TX 78702


Return Policy:                                                                                                                   

We will accept returns for up to 7 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. The only items we cannot issue a refund on are items purchased on sale, gift cards, special orders, and shipping charges.

To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send an email to notify you when your refund has been processed.


Exchange Policy:

We are only able to process returns at this time. If you would like to exchange a product, please contact us for our return form, fill it out, and include it in your package addressed to:

Sanctuary Project 

c/o Returns 

2301 East Cesar Chavez Street

Austin, TX 78702

You may then place a new order online. We apologize for any inconvenience this may cause.

Please note: Customers are responsible for shipping costs for returns and exchanges. When shipping an item valued over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.

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